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"By 2020, 30% of global enterprises will have strategically implemented DEM technologies or services, up from fewer than 5% today."

Digital Experience Monitoring (DEM) is a performance monitoring discipline with the goal of optimizing the holistic operational experience and behavior of a digital agent. 

In this report, Gartner explains how DEM can help enterprises obtain an understanding of the quality of continuous digital experience as well as determine the cause of or anticipate incidents rendering that experience suboptimal.

*Gartner Innovation Insight for Digital Experience Monitoring, Will Cappelli, 14 October 2016 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved

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